POSITION TITLE: Social Media & Office Administrator Assistant
TERM: Full-Time
LOCATION: Village Grocer (Markham, Ontario)
REPORTS TO: General Manager

We are looking for a talented social media and office support administrator person to manage our social media
account, assist with customer communications and other responsibilities in the store. You will be responsible
for overseeing our popular weekly feature flyer, creating original text and video content, managing posts and
responding to followers. Other responsibilities such as administration, customer service and others will be
required.

As our social media coordinator, we expect you to be up-to-date with the latest digital technologies and social
media trends. You should have excellent communication skills and be able to express our company’s views
creatively. Ultimately, you should be able to handle our social media presence ensuring high levels of web
traffic and customer engagement.

Key Responsibilities
• Compilation, design and posting of the Village Grocer weekly features flyer
• Monitoring and coordination of email communication with customers to appropriate departments
• Maintaining and updating company website through third party web provider
• Monitoring and maintenance of social media outlets (Google, Instagram, Facebook, Yelp, etc.) for customer
comments and reviews
• Ensure current and relevant content is posted to all primary social media platforms (Instagram & Facebook)
• Updating and communicate store hours in-store and online, as required
• Compile, create and upload specialty menus / features (ie. Thanksgiving, Christmas) from departments to
website and social platforms)
• Design and print department signage and packaging labels as needed
• Develop a weekly marketing strategy for social media
• Holiday menu item master list (bakery orders)
• Lists, signs and documents for various departments
• Assist with personal shopper program (gathering, curbside & delivery)
• Respond to customer queries through social networks
• Work together with web-provider to create compelling content for publication and campaigns

Job Requirements
• Fluent in English with excellent oral and written communication skills
• Proficient or familiar in the following programs:
• Wordpress
• InDesign
• Coral Draw
• Photoshop
• Planoly
• Google Documents
• Instagram, Facebook, Twitter
• Mailchimp
• Outgoing and vibrant personality with a willingness to be on video for social media
• Organized with good time management skills
• Available to work flexible hours
• Works well under pressure in a fast-paced environment
• Takes initiative and possesses an attention to detail

Competencies
• Technology savvy
• Outgoing and personable
• Strong communications
• Teamwork

About The Village Grocer:
The Village Grocer has been a purveyor of quality foods in the Markham community for over 35 years.
Started in 1986 by Evan & Cathy MacDonald, the company’s focus is to provide customers with
wholesome & quality foods together with a high level of personalized service. The Village Grocer experience includes a full range of unique, everyday and gourmet food offerings in a friendly retail-shopping environment that exudes discovery for the shopper. Under the banner “Great People, Quality Food” the Village Grocer provides consumers with quality food options beyond conventional food retailers.

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